While reading, please keep in mind that TTNET is the market leader internet service provider company in Turkey. Here is the incredibly funny dialogue I had with an employee of the TTNET call center:
K.V.: Hello, I can not connect to my domain kaanvarnali.com from Istanbul, while all my friends around the world can view it. I have talked with the hosting company. They have informed me that the block is out of their control and their server works perfectly fine, and that I should talk with my local internet service provider about the problem. Could you please help me out?
TTNET Call Center: I have checked your internet connection from your home it works perfectly fine. There is no problem.
K.V.: There is nothing wrong with my internet connection. There is something wrong with TTNET’s infrastructure because kaanvarnali.com is unreachable from Turkey, while it works perfectly fine for the rest of the world.
TTNET Call Center: But sir, I have checked your internet connection it works fine.
K.V.: It seems that you can not understand my problem. Is there someone else that I can talk to regarding the problem.
TTNET Call Center: Sorry sir, there is no one else.
K.V.: Don’t you have a superior officer, or a technician who knows stuff about routers and connectivity problems.
TTNET Call Center: Yes we have, but they won’t talk to you that’s not the procedure.
K.V.: Ok. Let’s do this – please try to connect to kaanvarnali.com. You will see that you can not connect. I am running a trace route and see that my request to connect to the IP address 64.202.189.170 times out. However there is nothing wrong with the server. There is a block along the way.
TTNET Call Center: Sir, I can not do as you say because we don’t have internet access here.
K.V.: What? So what do you suggest me to do about my problem?
TTNET Call Center: I have checked your home’s Internet connection, there is no problem. So there is nothing more we can do.
… and it goes on like this…
Long story short: The only customer contact point of TTNET is its call center, which has no Internet access. Further, people who work there are unable to grasp a simple connectivity problem. And they can not offer any solution. No where to go. No one to talk to. That’s it. They simply say: “Live with it.”
I have a domain (kaanvarnali.com) that is registered and hosted by GoDaddy, but no one in my country can reach it. Impressive right?
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Social media really works! Yesterday, I have raised my voice through social media. It took one blog post, several tweets and several facebook status updates for TTNET to hear my voice and call me back. This time a polite and knowledgeable person was on the line. It seems that he understood my problem. Now, we will wait and see if they can solve it. I’ll keep you posted on this issue.
The lesson here is that: “Social media empowers consumers!”
Hi Kaan Hocam :]
I had the same problem with my company’s event microsite which is hosted by Bluehost. It is my first website project thus I’ve read many reviews on hosting companies before choosing the right one supporting WP admin panel.
Normal propagation takes more than 24 hours that’s OK but right after setting up the new DNS, I got in touch with the US hosting company through live chat, they checked my IP and said “the site shows as it normally should” and informed that the problem was due to poor “local connection”.
I was able to view the website on my mobile device via Turkcell’s 3G connection, however with the office connection -no matter how hard I tried- I ended up with “404″.
I was convinced that it was due to bad connection upon checking it with anonymouse.org – the loading time was really fast!
So, I agree TTNET is the one to blame, but unfortunately the other internet providers are not better either. Rather than improving the service quality, they all invest heavily on the quantity of the unqualified tele-marketing & call center employee.
PS: I’m checking http://www.kaanvarnali.com with anonymouse.org right now, it works perfectly fine and loads in max. 3 secs.
Best regards,
Cansu Ciga